That’s right, we support our customers with telephone fixes at no additional cost.
Whats a Telephone Fix?
Have you ever had an engineer come to site, just to press a reset button? Has this then cost you over £100 for this service?
Well… Our team of multi-discipline trained engineers are able to assess and provide solutions over the phone.
For all our fire and security maintenance customers we provide remote telephone fixes.
This means you can pick up the phone without the worry of an invoice following.
Through our experienced customer service team, we can pinpoint how to help and do so whilst you’re still on the phone.
For example, if you are experiencing a fire alarm fault where the system requires a reset, we can help you identify over the phone exactly where the problem is and give you instructions on how to rectify it. Our internal service team will gain all the information from you and review with an engineer who knows your site and systems. The engineer will then call you to discuss further and talk you through step by step how to rectify the issue.
Zero carbon footprint for us, and zero call out charges for you.
But not only that, by doing it this way your staff really benefit from the understanding of ‘how to’ fix it for another time. Meaning no recurring call outs for the same problem in the future.
By supporting our customers with telephone fixes, we can ensure our engineers are available for the emergency call outs that require attendance and our customers only pay for the call outs that are needed.
What’s the saving from our telephone fixes?
Typically, you save:
- on average a call out can cost £100+ per call out
- time waiting for the engineer,
- chaperoning the engineer while they attending to the problem
If you tally up the amount of engineer call out charges you’ve incurred in the last year, you’ll start to appreciate the saving you could potentially make and what else you could do with this type of budget.
We’d love to have you onboard, look after you and have your back.
If you’re keen to learn more about our maintenance team and how we’d look after you, here is an article on maintenance contracts the SS Systems way.
We are Fire and Security specialists – our engineer are multi discipline trained to reduce the number of visits you need. We cover CCTV, Intruder Alarms, Fire Alarms, Access Control, Fire Suppression, Emergency Lighting and Fire Extinguisher maintenance. So, you can be confident that in the event of a fire or break-in, your staff and premises will always get a reliable service.
Maybe you’d like to take us up on our free maintenance survey, then you have all the facts and figures to hand to make an informed decision. If so, you can read more about the FREE survey here.
If you’d like to arrange a friendly maintenance chat please get in touch here or call 03300 417170.