Operations Manager
We are a forward-thinking flexible company that places our staff at the heart of what we do and you will find a warm welcome when you join our team. We are looking for an Operations Manager to join our team. This role will oversee the day-to-day activities of the company, ensuring that the organisation is managed and performing efficiently and effectively.
SS Systems is a Fire and Security Company based in South Yorkshire. We install and maintain Fire Alarms, Intruder Alarms, Access Control, CCTV and ancillary systems throughout the country. Full time with a working week of 40 hours inclusive of a 30-minute unpaid lunch split over 5 days a week. This position is office and site based, with our office being based in Rotherham, South Yorkshire, sites are located all over the UK.
JOB TITLE:
Operations Manager
DEPARTMENT:
Operations
MAIN PURPOSE:
To oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and effectively.
BACKGROUND:
SS Systems are a Fire & Security Company based in South Yorkshire. We install and maintain Fire Alarms, Intruder Alarms, Access Control, CCTV and ancillary systems throughout the country.
We’re a forward-thinking flexible company, who put our staff at the heart of what we do and you’ll find a warm welcome when you join our team.
We are looking for a Operations Manager to join our team
Full time with a working week of 40 hours inclusive of a 30-minute unpaid lunch split over 5 days a week
This position is office and site based, with our office being based in Rotherham, South Yorkshire, sites are located all over the UK
RESPONSIBILITIES:
Operational Management
- Lead and manage daily operations across installation, maintenance, and service teams.
- Ensure all fire and security systems (e.g., fire alarms, intruder alarms, CCTV, access control) are delivered to required standards.
- Drive operational efficiency and continuous improvement across service delivery.
Team Leadership & Development
- Manage and support engineers, supervisors, FLMs and administrative staff.
- Conduct performance reviews, training, and development plans.
- Foster a strong health & safety culture within the team.
- Support recruitment, onboarding, and retention of staff.
Compliance & Quality Assurance
- Ensure compliance with relevant industry standards (e.g., BS5839, NSI/SSAIB requirements, ISO standards).
- Maintain quality control processes and audit systems.
- Monitor and improve KPI performance, including response times and first-time fix rates.
Customer & Client Management
- Act as a key point of contact for clients, ensuring high levels of service and communication.
- Manage service level agreements (SLAs) and contract performance.
- Resolve escalations, complaints, and operational issues effectively.
Financial & Commercial Oversight
- Manage budgets, cost controls, and profitability of operations.
- Monitor job costing, margins, and financial performance.
- Support pricing, quotes, and tender responses where required.
- Identify opportunities for business growth and efficiency savings.
Health, Safety & Risk Management
- Ensure compliance with all health & safety regulations.
- Conduct risk assessments and ensure safe working practices are followed.
Promote a proactive safety culture and incident reporting.
PERSON SPECIFICATION:
To be successful you will have the following abilities:
- Proven experience in an operations or service management role within the fire and security industry.
- Strong technical understanding of fire alarm, CCTV, access control, and intruder systems.
- Knowledge of relevant UK standards and regulatory requirements.
- Excellent leadership, organisational, and problem-solving skills.
- Industry certifications (e.g., FIA, NEBOSH, IOSH).
- Results-driven and commercially aware
- Strong leadership presence
- Detail-oriented with a focus on quality
- Proactive and adaptable
Customer-focused mindset.
APPLY TO
Please send CVs to hr@sssystems.co.uk. NO AGENCIES PLEASE
